Return and Refund
Shop With Confidence
We want you to feel confident shopping with Stonz Lab.
- 30-Day Return Window
- Secure Checkout
- Carefully Packaged Orders
- Friendly Customer Support
If something isn’t right with your order, we’re here to help.
30-Day Return Policy
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
- unused and unworn
- in the same condition as received
- with its original packaging
-
accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Please note:
Returns sent back without contacting us first may not be accepted.
Return Shipping
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service to ensure the safe return of your item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives:
- damaged
- defective
- or incorrect
please contact us as soon as possible so we can evaluate the issue and make it right.
We will offer a replacement, refund, or other appropriate solution depending on the situation.
Your satisfaction is important to us.
Non-Returnable Items
Certain types of items cannot be returned, including:
- custom products
- sale items
- gift cards
If you are unsure whether your item is eligible, please contact us and we will be happy to help.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, although it may take additional time for your bank or credit card provider to complete the transaction.
If 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
If you have any questions about returns or refunds, our team is happy to assist.
Stonz Lab Customer Care
📧 stonzlab.product@gmail.com
🌐 www.stonz-lab.com
We typically respond within 24 hours.