Shipping
Shipping Summary
- Ships from Vancouver, Canada
- Free tracked shipping within Canada on orders over $90 CAD
- Processing time: 1–2 business days
-
Canada delivery: 3–7 business days
Every Stonz Lab order is carefully inspected, packaged, and shipped with tracking to ensure it arrives safely.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Each crystal piece is carefully inspected and securely packaged before shipment.
Once your order has shipped, you will receive an email with a tracking link so you can monitor your delivery in real time.
During peak seasons or holidays, processing time may be slightly longer.
Free Shipping in Canada
We are pleased to offer:
FREE tracked shipping across Canada on all orders over $90 CAD
(before tax and after discounts).
Orders below $90 CAD ship for a flat rate of $9.50 CAD.
Shipping Destinations
Stonz Lab currently ships to most countries worldwide, including:
North America
Canada, United States, Mexico
Europe
United Kingdom, Germany, France, Spain, Italy and other EU countries
Asia-Pacific
Japan, South Korea, Hong Kong, Singapore, Australia and more
If your country is not listed at checkout, please contact us and we will do our best to assist.
Estimated Delivery Time
Estimated delivery times after shipment:
Canada
3–7 business days
United States
5–8 business days
Europe
7–12 business days
Asia-Pacific
7–12 business days
Rest of the World
10–20 business days
Please note that delivery times may vary depending on:
-
customs clearance
-
local postal services
-
global shipping conditions
Order Tracking
All orders are shipped with tracking whenever available.
Once your order ships, you will receive an email containing your tracking number and tracking link so you can follow the delivery progress.
If you do not receive your tracking email, please contact us and we will assist you.
Customs, Duties & Taxes
International orders may be subject to import duties, VAT, or taxes depending on your country’s regulations.
These charges are determined by the destination country and are the responsibility of the customer.
However, many smaller international orders typically arrive without additional charges, depending on local customs policies.
Stonz Lab is not responsible for delays caused by customs clearance.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and our support team will assist you.
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Your satisfaction is important to us.
Contact Us
If you have any questions about shipping or your order, our team is happy to help.
Stonz Lab Customer Care
📧 stonzlab.product@gmail.com
🌐 www.stonz-lab.com
We typically respond within 24 hours.