Shipping
Effective Date: 11-08-2025
Last Updated: 11-08-2025
Order Processing
- All orders are processed within 2–4 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed and another email with tracking information once it has shipped.
- During high-demand periods or holidays, processing time may take slightly longer.
Free Shipping in Canada
We are pleased to offer:
- FREE standard shipping within Canada on all orders over $90 CAD (before tax and after discounts).
- Orders below $90 CAD will have a flat shipping rate displayed at checkout.
Shipping Destinations
We currently ship to most countries worldwide, including:
- North America: Canada, United States, Mexico
- Europe: United Kingdom, Germany, France, Spain, Italy, and others
- Asia-Pacific: Japan, South Korea, Hong Kong, Singapore, Australia, and more
If your country is not listed at checkout, please contact us at info@stonzlab.com for assistance.
Shipping Rates & Delivery Time
Shipping costs are calculated at checkout based on destination and package weight.
Estimated delivery times:
- Canada & U.S. → 5–10 business days
- Europe → 7–14 business days
- Asia-Pacific → 7–14 business days
- Rest of the world → 10–20 business days
Please note that delivery times may vary depending on customs clearance, local postal delays, or global shipping conditions.
Customs, Duties & Taxes
International shipments may be subject to import duties, VAT, and taxes imposed by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Stonz Lab is not responsible for delays caused by customs or postal services.
Order Tracking
Once your order has shipped, you’ll receive a tracking link via email so you can monitor delivery progress in real time.
📩 Contact Us
If you have any questions about shipping, please contact our customer care team:
Stonz Lab Customer Care
📧 info@stonz-lab.com
🌐 www.stonz-lab.com